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Home :: PRIVACY STATEMENT

PRIVACY STATEMENT

ClimAir UK Ltd

When you use ClimAir services you trust us with your information. This privacy policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is extremely important; we hope you take the time to read it.

GDPR (General data protection regulation)

General data protection regulation is a legal framework that sets out the guidelines for the collection and processing of data information of individuals within the EU. The framework comes into action on the 25th May 2018.

Information that we collect

We need to ask for and store your personal information for the legitimate intent to fulfil our contractual obligation of sending you the communication about your transaction on our website. We retain your information until you ask for its deletion, or we find it irrelevant for the purpose of this application. We collect information to provide better services to our users. Below is an example of the information we collect: 

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Updates and Deletion

For more information about how you can access, manage or delete information associated with your account, contact us via email using gdpr@climairuk.com.

How we use information that we collect

ClimAir UK will be the data controller and therefore are responsible for determining the purpose for which any personal data is to be processed. We use the information we collect from our services to provide, maintain, protect and improve them, to ensure you are getting the best from us. We may use your data to contact you with products, services, and offers we provide, however here is the option to opt-out by contacting us. We do not share or sell any of the information with unrelated third parties and we will ask for your consent before using your information for any other purpose. Following is a list of purpose for which your personal information will be used:

  • We will send you information about your orders and or contracts.
  • We will send you information on our products, services, discounts and promotions.

If at any time you change your mind you can easily unsubscribe from our list. Our emails will always include an unsubscribe option.

Consent

When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information. If you would like to withdraw your consent at any time, the form can be found on your account page by using our contact us form or by contacting us at gdpr@climairuk.com. 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payments

We use a third-party payment processor(s) to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the UK on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Cookies

This site uses cookies to identify your preferences and to help with the security of your shopping basket. No personal information is available to us from the use of cookies.  (cookies is a tiny text file stored on your computer).

Age of consent

By using the site, you represent that you are at least the age of majority in your state or province of residence, of that you ae the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Data Protection Officer at  gdpr@climairuk.com.